Rules for purchasing and returning tickets
The Dance Open International Ballet Festival informs that official tickets can only be purchased or returned on the official website danceopen.com.
All tickets sold elsewhere are unofficial. The Festival Directorate is not responsible for such tickets. The cost of double tickets sold is not refunded, and admission to the auditorium is not guaranteed. Ticket refunds are processed at the point of purchase.
PURCHASING AN ELECTRONIC TICKET VIA THE OFFICIAL WEBSITE DANCEOPEN.COM:
All tickets sold elsewhere are unofficial. The Festival Directorate is not responsible for such tickets. The cost of double tickets sold is not refunded, and admission to the auditorium is not guaranteed. Ticket refunds are processed at the point of purchase.
PURCHASING AN ELECTRONIC TICKET VIA THE OFFICIAL WEBSITE DANCEOPEN.COM:
- When purchasing online, a ticket form will be sent to the email address specified when placing your order. Please fill out the appropriate field carefully.
- The maximum number of tickets purchased per name is four (4). If you need to purchase more tickets, please contact the festival organizers by email at tickets@danceopen.com. If the ticket purchase limit per name is exceeded, the Festival Management reserves the right to forcibly cancel the entire ticket package. In this case, the cost of the entire purchased ticket package will be refunded to the card used for payment, minus a 10% payment system commission. Please note that if such a situation arises, the Festival Management reserves the right to check the names on the e-tickets at the entrance to the theater with identification documents. We ask for your understanding regarding these necessary security measures.
- If tickets are discovered to have been resold, the administration reserves the right to cancel them. The cost of the full ticket package will be refunded to the card used for payment, minus a 10% payment system commission.
- You will need to present the e-ticket, which will be emailed to you, to the ticket inspector for scanning of the unique barcode before entering the theater. If you are unsure whether you can present the e-ticket from your mobile device, we recommend printing it first.
- E-tickets cannot be exchanged or refunded if the patron is late for the performance/concert.
- Please keep your ticket safe and do not post it on social media to prevent third parties from using it.
- Please do not purchase tickets from third parties, as there is a high risk of fraud. Please remember that a fraudster can print out any number of the same e-tickets and cannot guarantee that the one sold to you is the only one.
The festival management reserves the right to refuse entry to a performance/concert to ticket holders with the same barcode in the event of violation of the rules for using the electronic ticket.
REFUND FOR TICKETS PURCHASED ON THE OFFICIAL WEBSITE DANCEOPEN.COM:
If you return a ticket, you have the right to:
Refunds Due to Illness:
List of Documents to Provide:
Please note: a medical certificate of illness for one person is only valid for the return of one ticket. If the order included multiple tickets, the remaining tickets may be returned in accordance with the standard procedure.
Ticket Refunds Due to the Death of a Relative:
- refund a 100% refund no later than ten days before the event;
- refund a 50% refund less than ten days but no later than five days before the event;
- refund a 30% refund less than five days but no later than three days before the event;
- less than three days before the event, the organization reserves the right not to refund the ticket;
- the date of the performance is not counted when determining the ticket refund period. Exceptions include documented illness of the patron or the death of a close relative. Please note that this rule only applies to documented cases of illness or quarantine restrictions, meaning that the cost of one ticket is refunded per document. Ticket
Refunds Due to Illness:
List of Documents to Provide:
- A "Ticket Refund Application" due to illness must be submitted by the visitor (or their representative) electronically, along with the attached documents, no later than the day of the entertainment event (one hour before its start) for which the visitor purchased the ticket;
- An identity document or a copy thereof, if the application is submitted electronically;
- An original, unused ticket printed on a ticket form or a copy of the electronic ticket;
- A copy of the sick leave certificate or a certificate (medical report) issued by a medical organization in accordance with Russian Federation law confirming the visitor's illness, preventing them from attending the entertainment event;
- If submitted by a representative, the refund application due to illness must be accompanied by copies of documents confirming legal representation or a duly executed power of attorney;
- If a visitor is unable to provide a copy of a sick leave certificate or a medical certificate no later than the day of the entertainment event, they must provide such documents within 14 days of the day of the entertainment event, provided that the illness-related refund request and other documents specified in this clause are submitted by the visitor within the prescribed timeframe (i.e., no later than the day of the entertainment event, one hour before its start).
Please note: a medical certificate of illness for one person is only valid for the return of one ticket. If the order included multiple tickets, the remaining tickets may be returned in accordance with the standard procedure.
Ticket Refunds Due to the Death of a Relative:
- The visitor submits a "Ticket Refund Application" due to the death of a relative electronically, along with the attached documents, no later than the day of the entertainment event (one hour before its start) for which the ticket was purchased;
- Along with the application, the visitor provides an electronic copy of the unused ticket;
- Provides a copy of the death certificate of a person who was a member of the visitor's immediate family or close relative, or a copy of the death certificate (certificate) of such person issued by the civil registry office;
- Provides copies of documents confirming that the deceased person was a member of the visitor's immediate family: spouse, father, mother, son, daughter, adoptive parent, adopted child, or close relative of the visitor: grandfather, grandmother, grandson, granddaughter, full or half sibling;
- If the visitor is unable to provide the above-mentioned documents (a copy of the death certificate of the person and copies of documents confirming that the deceased person was a member of the visitor's family) no later than the day of the entertainment event, the visitor shall provide such documents within 14 days from the day of the entertainment event, provided that the application for a ticket return and an electronic copy of the unused ticket are submitted by the visitor within the appropriate timeframe (i.e. no later than the day of the entertainment event, one hour before its start).
Ticket refunds for the 2026 festival:
Ten Little Signs of Sin
Until March 25 – 100%
From March 26 to March 30 – 50%
From March 31 to April 1 – 30%
From April 2 – 0%
Les Noces (The Wedding)
Until March 28 – 100%
From March 28 to April 2 – 50%
From April 3 to April 4 – 30%
From April 5 – 0%
Beauséjour
Until March 30 – 100%
From March 31 to April 4 – 50%
From April 5 to April 6 – 30%
From April 7 – 0%
Vértigo
Until April 1 – 100%
From April 2 to April 6 – 50%
From April 7 to April 8 – 30%
April 9 – 0%
Nomadic
Until April 3 – 100%
From April 4 to April 8 – 50%
From April 9 to April 10 – 30%
From April 11 – 0%
Querencia (April 14)
Until April 4 – 100%
From April 5 to April 9 – 50%
From April 10 to April 11 – 30%
From April 12 – 0%
Querencia (April 15)
Until April 5 – 100%
From April 6 to April 10 – 50%
From April 11 to April 12 – 30%
From April 13 – 0%
Gala
Until April 7 – 100%
From April 8 to April 12 – 50%
From April 13 to April 14 – 30%
April 15 – 0%
Ten Little Signs of Sin
Until March 25 – 100%
From March 26 to March 30 – 50%
From March 31 to April 1 – 30%
From April 2 – 0%
Les Noces (The Wedding)
Until March 28 – 100%
From March 28 to April 2 – 50%
From April 3 to April 4 – 30%
From April 5 – 0%
Beauséjour
Until March 30 – 100%
From March 31 to April 4 – 50%
From April 5 to April 6 – 30%
From April 7 – 0%
Vértigo
Until April 1 – 100%
From April 2 to April 6 – 50%
From April 7 to April 8 – 30%
April 9 – 0%
Nomadic
Until April 3 – 100%
From April 4 to April 8 – 50%
From April 9 to April 10 – 30%
From April 11 – 0%
Querencia (April 14)
Until April 4 – 100%
From April 5 to April 9 – 50%
From April 10 to April 11 – 30%
From April 12 – 0%
Querencia (April 15)
Until April 5 – 100%
From April 6 to April 10 – 50%
From April 11 to April 12 – 30%
From April 13 – 0%
Gala
Until April 7 – 100%
From April 8 to April 12 – 50%
From April 13 to April 14 – 30%
April 15 – 0%
A REFUND APPLICATION CAN BE DOWNLOADED HERE.
E-tickets purchased online on the festival’s official website, www.danceopen.com, are refunded in accordance with all the above rules and upon receipt of all documents by email to tickets@danceopen.com. You will need to attach to your email:
Refunds will be returned to the bank card used for payment. Your presence is not required. If all required documents are provided, the refund will be processed within 30 BUSINESS DAYS (maximum). The refund period depends on your bank’s processing time. If funds have not arrived on your card within this period, you should first contact your bank.
Dear spectators, please note: the festival only refunds official tickets purchased on the festival website or at the box office/on the Alexandrinsky Theatre website. If you purchased a ticket from a reseller, unfortunately, we will not be able to refund your money and we ask that you contact the seller for a refund.
E-tickets purchased online on the festival’s official website, www.danceopen.com, are refunded in accordance with all the above rules and upon receipt of all documents by email to tickets@danceopen.com. You will need to attach to your email:
- E-ticket;
- A completed ticket return application form (see above);
- Additional documents (depending on the reason for the refund).
Refunds will be returned to the bank card used for payment. Your presence is not required. If all required documents are provided, the refund will be processed within 30 BUSINESS DAYS (maximum). The refund period depends on your bank’s processing time. If funds have not arrived on your card within this period, you should first contact your bank.
Dear spectators, please note: the festival only refunds official tickets purchased on the festival website or at the box office/on the Alexandrinsky Theatre website. If you purchased a ticket from a reseller, unfortunately, we will not be able to refund your money and we ask that you contact the seller for a refund.
© 2001-2026. Dance Open International Ballet Festival