Terms of purchase and refund policy

Dear friends, Thank you for your interest in the XIX season of the International Ballet Festival Dance Open. Please note that now we offer only two options of buying tickets: buying an electronic ticket through our official website (paying by banking card), that you are using now, and in the box office of the festival (paying by cash). The experience of past season shows that from the time ticket sale is open, many resources start to offer tickets for Dance Open festival. We appreciate this promotion of our brand, but still we kindly ask you to take into consideration: only the ticket bought in the official box office or on the official site of the festival will guarantee a seat and spectacle that you have selected. Without any extra charges. We sincerely hope for your understanding. Buying E-ticket through website: credit card payment

When buying online the digital ticket will be send on the email address that was given during the purchase process. The maximal number of tickets that can be registered on the same name is 4. In case you need to buy more seats, please inform festival organizers by phone +7 (812) 400 03 08 or by email This email address is being protected from spambots. You need JavaScript enabled to view it.. In case more tickets are registered on the same name, the Festival will have the right to cancel the whole purchase and return the total sum of the purchase less 10% of the paying system commission. Please note that the Festival reserves the right to verify the name on tickets with a valid ID at the entrance to the theatre. Please understand these security measures. We ask you to present a printed e-ticket at the entrance to the theatre. The ticket is non-refundable or non-exchangeable in case if its holder is late for the performance. Do not post your e-ticket in social networks as other people could use it instead of you. We urge you not to buy tickets from unlicensed vendors as in this case the risk of fraud is high. Please keep in mind that the fraudster can print the same e-ticket in an unlimited number of copies and therefore there is no guarantee that your copy is unique! The Festival representatives have the right to deny the entrance to performance for owners of e-tickets with the same barcode.

For more detailed information, please click here.

Buying paper ticket in the Festival box office: cash payment

The address of the Festival Box Office: 12 Zakharievskaya Street, St. Petersburg. Working hours: 11am to 1pm and 2.30 pm to 7 pm Monday to Friday. The ticket bought in the box office will be handed over directly to the person buying it. In case the paper ticket purchased in the box office is damaged or lost, it won’t be possible to receive its copy or the refund for it. The ticket is non-refundable or non-exchangeable in case if its owner is late for the performance. We urge you not to buy tickets from unlicensed vendors as in this case the risk of fraud is high. The Festival representatives have the right to deny the entrance to performance for owners of tickets with the same barcode.

Dear friends, we understand that some things might happen unexpectedly and sometimes you won’t be able to attend a performance. In this case we kindly ask you to read the Dance Open Refund Policy below: 

Refund E-ticket through website: credit card payment

The ticket is non-exchangeable. The refund may only be made on the same card that was used for the ticket purchase. According to the №Article 52.1 of Russian Federation Law dated 9 October 1992 №3612-1 Fundamental Principles of Russian Federation Legislation on Culture, Customer will be eligible to receive the following amount (in percentage) of the ticket initial price: • no later than 10 days before the event start date - 100% of ticket face value price; • later than 10 days, but no later than 5 days before the event start date – 50% of ticket face value price; • later than 5 days, but no later than 3 days before the event start date – 30% of ticket face value price; • less than 3 days prior before the event start date ticket is non-refundable • in case if Customer refuses to visit the event because of circumstances confirmed by documents, related to illness or death of his family member of relative – the ticket will be fully refunded • discount tickets are non-refundable Customer will need to fill in the Application Form attached, sign and scan it before sending it to the Direction of the Festival at This email address is being protected from spambots. You need JavaScript enabled to view it. The amount will be transferred to banking card within 10 working days from the day the application was received by the Festival.

Refund paper ticket in the Festival box office: cash payment

The ticket is non-exchangeable. The ticket and receipt have to be returned to the Box Office of the Festival. The refund may only be made by cash. According to the №Article 52.1 of Russian Federation Law dated 9 October 1992 №3612-1 Fundamental Principles of Russian Federation Legislation on Culture, customer will be eligible to receive the following amount (in percentage) of the ticket initial price: • no later than 10 days before the event start date — 100% of ticket face value price; • later than 10 days, but no later than 5 days before the event start date — 50% of ticket face value price; • later than 5 days, but no later than 3 days before the event start date — 30% of ticket face value price; • less than 3 days prior before the event start date ticket is non-refundable • in case if Customer refuses to visit the event because of circumstances confirmed by documents, related to illness or death of his family member of relative — the ticket will be fully refunded • discount tickets are non-refundable The refund will be paid in cash. In order to make the refund you will need to fill in the Application Form at the Box Office of the Festival at 12 Zakharievskaya Street (Mon. to Fri from 11 am to 1 pm and 2.30 pm to 7 pm). The money can be received in person on the day of the arrival to the Box Office.

Frequently Asked Questions

Dear spectator, you can find answers below to a range of frequently asked questions about purchase of tickets: I can’t find a ticket in my email box – what should I do? Generally, the ticket should be sent in 2-10 minutes after purchase. If you cannot find a ticket in your Inbox folder, please check your Spam / Junk Folder. If you still can't find your tickets, then maybe you entered incorrect email address. In this case, please contact us by phone 8 (800) 555 36 05 or at This email address is being protected from spambots. You need JavaScript enabled to view it.. I can’t purchase ticket with my credit card Please check that your credit works for online purchases. Moreover, the festival works only with verified payment platforms, bank card should have 3D secure function. This function offers additional security layer for the transactions you effect in the internet. It looks like this: after entering all required fields, the page of your bank will be opened automatically, and a secret SMS code will be sent to your phone. The payment is made only in case if the password was entered correctly and in time (time limit is always mentioned on the page – usually it takes around 10 minutes). Can I book a ticket? Yes, you can book a ticket for 2 days maximum by phone 7 (812) 400 03 08 (Mon. to Fri from 11 am to 1 pm and 2.30 pm to 7 pm). There is no booking option on our website. I have purchased ticket and now saw better seats available, how I can exchange my ticket? Unfortunately, we don’t exchange tickets. You can return old tickets and buy new ones. For more detailed information about refund policy, please click here. Where else I can buy festival tickets? You can buy tickets only on the official festival website www.danceopen.com, at any time convenient for you, also in the box office located on the 12 Zakharievskaya Street, St. Petersburg (7 minutes' walk from Chernyshevskaya Metro Station). Opening hours: Mon. to Fri from 11 am to 1 pm and 2.30 pm to 7 pm. Please note: the only official ticket channels are our website and box office. We urge you not to buy tickets from unlicensed vendors as in this case the risk of fraud is high. Is it necessary to print a ticket? Yes, it is necessary to print ticket. Thus, the control procedure will be faster and you may need printed ticket at the entrance area to your seats. What should I enter in a promo code zone on the ticket purchase page? This zone should be empty. Can I take a child under 6 years old to a spectacle? The festival direction doesn’t recommend visiting spectacles for children under the specified age. Parents should take care of the age and development stage of their child and they are responsible for this decision. Children of all ages should have tickets.

We will be pleased to answer any questions you may have. Our working hours: Mon. to Fri from 11 am to 1 pm and 2.30 pm to 7 pm This email address is being protected from spambots. You need JavaScript enabled to view it. 7 (812) 400 03 08

Payment regulations

Payments. Online Payment Using a Bank Card Our web site is connected to Internet acquiring. You can pay your Good using your Visa, MasterCard, Maestro and MIR bank card. After confirming a selected Good, a secure window will open, which provides a payment page of a CloudPayments processing center, where you have to enter your bank card data. For an additional authentication of a card holder, 3D Secure is used. If your Bank supports this technology, you will be redirected to its server for an additional identification. For an information on rules and additional identification methods, contact the Bank which has issued your bank card. Security Guarantees The CloudPayments processing center secures and processes your bank card data according to the PCI DSS 3.2 security standard. An information is sent to a payment gateway using a SSL encryption. Any further information transfer is done on private banking networks which feature the highest reliability. CloudPayments does not transfer your card data to us nor other 3rd parties. For an additional authentication of a card holder, 3D Secure is used. If you have any questions of a payment done, you can contact a payment service’s customer support service by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.. Security of Online Payments Your personal information you provide (name, address, phone, e-mail address, credit card number) is confidential and is not subject to disclosure. Your credit card data is transmitted only in an encrypted format and is not stored on our Web server. We recommend you to verify that your browser is secure enough to make payments online. Please use this special page. CloudPayments guarantees a security of an online payment processing. All transactions with payment cards is done according to VISA International, MasterCard and other payment system requirements. When sending an information, special security technologies for online card payments are used. A data processing is performed at a secure hi-tech server of a processing company. Return of Goods According to the Government Regulation of the Russian Federation dated January 19, 1998: Upon detecting drawbacks of goods, which properties do not allow to remove them (food products, perfumery and cosmetic products, household and other products), a buyer has the right to demand a replacement of such goods with other goods of an appropriate quality or a proportional reduction of a purchase price. Instead of making claims specified, the buyer has the right to refuse a purchased good and to demand a refund a value paid for goods. Thus the buyer on request of a seller and at its expense shall return received goods of inadequate quality. Confidentiality The Federal Law of the Russian Federation No. 152-FZ «On personal data» is the federal law which prescribes activities to process personal data. Definitions A www.danceopen.com web based project (hereinafter a URL, «we») has strong views to a confidentiality of information of customers and visitors of the www. YOUR WEB SITE.ru (hereinafter «you», «visitors of a web site»). We call an information as personalized one if it includes personal data (for example: full name, login or a company name) of a web site’s visitor, and also an information about actions made by you on an web site. (for example: a web site’s visitor order with a contact information). We call data as anonymous one, which cannot be unequivocally identified with a specific visitor of a web site (for example: a web site traffic statistics). Use of Information We use a personalized information of a specific web site’s visitor only to provide high quality services and account these. We do not disclose any personalized data of some web site’s visitors to other web site’s visitors. We never make a personalized information publicly available and do not transmit it to third parties. The only exception are situations when providing of such information to authorized state bodies is prescribed by the current legislation of the Russian Federation. We only publish and distribute reports generated on the basis of collected anonymous data. Such reports do not include an information which would allow to identify personalized data of services' users. We also use anonymous data for an internal analysis which is designed to develop products and services. Links www.danceopen.ru can provide links to other web sites which do not relate our company and belong to third parties. We do not bear responsibility for an accuracy, completeness and reliability of data published on third parties' web sites. We do not commit any obligations to provide a confidentiality of any information you published on such web sites. Disclaimer We do our best to comply with this confidentiality policy, however, we cannot guarantee an information integrity in case of influence of factors we do not control, due to which an information can be disclosed. www. YOUR WEB SITE.ru and all information published on it is presented «as is» without any guarantees. We do not bear responsibility for adverse consequences, and also for any losses due to a restriction of access to a web site or visits of a web site and use of an information published on it. Contacts Please send all your questions relating this policy to the E-MAIL address: This email address is being protected from spambots. You need JavaScript enabled to view it. Legal Entity Non-profit Partnership “Dance Open Festival” 10, Zhukovskogo str., St.Petersburg, Russian Federation,represented by the director Ekaterina Galanova

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