DANCE OPENAlexandrinsky theatre

Рассылка новостей фестиваля DANCE OPEN

Terms of purchase and refund policy

Dear friends,

we are glad that you are thinking of buying tickets for the Dance Open through our website.

In this season we offer you two options:

  1. Buying an electronic ticket through our website: paying by banking card.

Terms of purchase

  1. When buying online the digital ticket will be send on the email address that was given during the purchase process.
  2. The maximal number of tickets that can be registered on the same name is 4. In case you need to buy more seats, please inform the Festival Box Office at This email address is being protected from spambots. You need JavaScript enabled to view it.. In case more tickets are registered on the same name the Festival will have the right to cancel the whole purchase and return the total sum of the purchase less 10% of the paying system commission. Please note that the Festival reserves the right to verify the name on tickets with a valid ID at the entrance to the theatre.
  3. We ask you to present a printed e-ticket at the entrance to the theatre.
  4. The ticket is non-refundable or exchangeable in case its holder is late for the performance.
  5. Do not post your e-ticket in social networks as other people could use it instead.
  6. We urge you not to buy tickets from unlicensed vendors as in this case the risk of fraud is high. Please keep in mind that the fraudster can print the same e-ticket in an unlimited number of copies and therefore there is no guarantee that your copy is unique!
  7. The Festival representatives have the right to deny the entrance to performance for owners of e-tickets with the same barcode.
  1. Buying a paper ticket in the Festival Box Office: paying by cash.

Terms of purchase

  1. The address of the Festival Box Office: 12 Zakharievskaya Street, St. Petersburg.
  2. Working hours: 11am to 1pm and 2.30 pm to 7 pm Monday to Friday.
  3. The ticket bought in the box office will be handed over directly to the person buying it.
  4. In case the paper ticket purchased in the box office is damaged or lost, it won’t be possible to receive its copy or the refund for it.
  5. The ticket is non-refundable or exchangeable in case its owner is late for the performance.
  6. We urge you not to buy tickets from unlicensed vendors as in this case the risk of fraud is high.
  7. The Festival representatives have the right to deny the entrance to performance for owners of tickets with the same barcode.

Dear friends, we understand that some things might happen unexpectedly and sometimes you won’t be able to attend a performance. In this case we kindly ask you to read the Dance Open Refund Policy below:

Refund Policy for E-tickets purchased at our website

  1. The ticket is non-exchangeable.
  2. The refund may only be made on the same card that was used for the ticket purchase.
  3. The ticket will be returned at its face value less 10% commission if the Festival Team receives the Application Form not later than 10 calendar days before the date of the performance. If the Application is received later, there will be no refund.
    Thus, in order to make the refund for the ticket on the performance on April, 3 the Application must be received until March, 23 inclusively; on April, 6 — until March, 26 inclusively; on April, 7 — until March, 27 inclusively; on April, 8 — until March, 28 inclusively; on April, 10 — until March, 30 inclusively; on April 13 — until April, 2 inclusively; on April, 15 — until April, 4 inclusively; on April, 17 — until April, 6 inclusively.
  4. In order to make the refund, you will need to fill in docthe Application Form attached, sign and scan it before sending it to the Direction of the Festival at This email address is being protected from spambots. You need JavaScript enabled to view it.
  5. The money will return on the banking card during 10 working days from the day the application was received by the Festival

Refund Policy for Tickets bought at the Festival Box Office

  1. The ticket is non-exchangeable.
  2. The ticket is to be returned to the Box Office of the Festival.
  3. The refund will be paid in cash.
  4. The ticket will be returned at its face value less 10% commission if the Festival Team receives the Application Form not later than 10 calendar days before the date of the performance. If the Application is received later, there will be no refund.
    Thus, in order to make the refund for the ticket on the performance on April, 3 the Application must be received until March, 23 inclusively; on April, 6 — until March, 26 inclusively; on April, 7 — until March, 27 inclusively; on April, 8 — until March, 28 inclusively; on April, 10 — until March, 30 inclusively; on April 13 — until April, 2 inclusively; on April, 15 — until April, 4 inclusively; on April, 17 — until April, 6 inclusively.
  5. In order to make the refund you will need to fill in the Application Form at the Box Office of the Festival at 12 Zakharievskaya Street (Mon. to Fri from 11 am to 1 pm and 2.30 pm to 7 pm).
  6. The money can be received in person on the day of the arrival to the Box Office.

 

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